Senior Installation Specialist

JOB SUMMARY

Sr Specialist Installation is responsible for providing Tier 2 level support for to end user requests related to desktop\laptop configurations, applications, email, internet access and peripherals.  Additional responsibilities will include leading installation teams for new\renovated areas and assisting junior members of the team.

| **JOB** **FUNCTIONS** | | --- | **Customer Service and Support:** * Provides customer service and support to NMHS users of microcomputer hardware and software * Advocates for end users when IT issues are outside of the scope of the Technical Systems Department * Responsible for complex end user support and desktop PC maintenance, troubleshooting, updates and network connectivity * Ensures enforcement of all ITS security policies and procedures **Implementation/Installation:** * Timely and accurately installs microcomputer hardware systems and software including upgrades and enhancements * Leads Projects for new clinic installations, department moves and closing\\openings, and equipment needs of new groups\\physicians **System Analysis:** * Evaluates needs of user departments and recommends hardware and software solutions * Tests new software programs for compatibility and updates existing programs prior to installation * Conducts advanced problem-solving research and serves as an escalation resource for junior members * Works with InfoSec team to ensure new applications go through the security review process **Training/Education:** * Plan, develop, and coordinate training programs/classes in the use of microcomputers and other peripherals (as needed) * Stays abreast of current advances/updates in technology * Trains junior members on NMHS methodology and latest technology **Reporting:** * Maintains database of system changes and revisions **Regulation**: * Adheres to NMHS/NMMC Policies/Procedures/Guidelines * Complies with applicable Local/State/Federal policies/procedures/guideline/regulations/laws/statues **Problem Solving Skills:** * Ability to provide microcomputer support in an accurate, efficient, and effective manner * Ability to install, configure, troubleshoot and support current and past Microsoft Windows clients * Ability to research current technological advances/changes and communicate back to leadership when appropriate * Ability to accurately and effectively respond to customer complaints * Ability to test software/hardware and offer accurate/efficient suggestions for implementation * Ability to accurately and effectively communicate to users, vendors, and other NMHS staff * Ability to troubleshoot and support VOIP phones and associated peripherals * Ability to work with our vendors for additional help on complex issues

		QUALIFICATIONS
	Education
	Education Level			Education Details				Required/Preferred
	Associate's Degree			in Computer Science				Required			Or
	High School Diploma or GED Equivalent			will accept High School Diploma with 4 additional years of experience beyond the required number of years				Required
	Bachelor's Degree							Preferred
	Licenses and Certifications
	Licenses and Certifications			Licenses and Certifications Details			Time Frame		Required/ Preferred
	DL NUMBER - Driver License, Valid and in State			Valid state issued driver’s license and good driving record					Required
Work Experience
Number of Years				Work Experience Details		Required/ Preferred
4-6 years				Minimum of 5 years’ experience in configuring, troubleshooting, installing, and maintenance of software and computer systems		Required
Knowledge Skills and Abilities
Knowledge, Skills, Abilities				Required/Preferred		Proficiency
Operational knowledge of microcomputers and related equipment				Required		N/A
Demonstrated knowledge of hardware and networking basics				Required		N/A
Working knowledge of mobile device support and maintenance				Required		N/A
Excellent organizational and communication (written and verbal) skills				Required		N/A
Excellent interpersonal skills				Required		N/A
Implements, configures, and troubleshoots the PC systems and software for NMHS				Required		N/A
Works independently with little direction				Required		N/A
Plans and organizes tasks				Required		N/A
Establishes and maintains cooperative and effective working relationships with others				Required		N/A
Plans, develops, and coordinates training programs/classes in the use of microcomputers and other peripherals				Required		N/A
Maintains current knowledge of technological advances in the filed				Required		N/A
Must have extensive contact with: Help Desk, Help Desk supervisor, Installation Specialist, Leadership, Management, external partners, and other IT Staff				Required		N/A
Must have excellent written and verbal communication skills				Required		N/A
Must reflect a positive, caring attitude toward clients, patients, staff and the public we serve				Required		N/A

**SCOPE**
**Freedom To Act:**
**Problem Solving:**
**Impact:**
**Financial Responsibility:** * Sales Revenue Target Responsibility: * Approval Responsibility: * P & L Responsibility: * Assets Controlled: * Controllable Expenses (e.g., Payroll and other budgeted items): * Total Financial Responsibility: **Budget Responsibility** * Primary Budget Responsibility: * Shared Budget Responsibility:

Licenses